What are the benefits for companies and customers?

[Joywtome231]

The new feature brings advantages to those who use WhatsApp in Brazil and other countries. See the main points:

More practical : Everything happens within WhatsApp, which makes things easier for both the customer and the company. There is no need to switch apps or write down a phone number .
Greater security : As the customer needs to authorize the call, the risk of receiving unwanted calls or spam is much lower.
Superior voice quality : WhatsApp calls have cleaner, clearer audio than many bosnia and herzegovina phone number library calls made over the traditional telephone network.
Better interaction history : All conversations, both text and voice, are recorded in the app. This helps companies better track what has been discussed.
Additionally, WhatsApp displays the company logo during the call.

This increases customer confidence as they know exactly who is calling.

Everyday use cases
The WhatsApp Business Calling API can help businesses in many everyday situations . Here are some examples of its use:

Technical support : To resolve issues that are difficult to explain via message. Talking directly to the customer can save time and avoid confusion.
Sales of products and services : Some purchases, such as health insurance or travel packages, require more explanation. Having a voice conversation can increase the chances of closing the deal.
Companies that use IVR (Interactive Voice Response) systems can also benefit. WhatsApp allows customers to select options on the app's own keyboard during a call, without having to dial another number.