Therefore, it is essential that buyers know their rights to avoid problems with misleading advertising, defective products or late delivery.
This article aims to clarify rights during Black Friday, helping both buyers qatar mobile number and companies that participate in this major sales campaign.
Consumer Rights on Black Friday: Crucial Tips for 2024
Black Friday 2024 will take place on November 29th , the last Friday of the month, as usual. This date is marked by great promotions and discounts offered both in physical stores and e-commerces.
In Brazil, the popularity of Black Friday has grown in recent years, making consumers eagerly await the offers.
However, it is essential that everyone is aware of their rights to avoid problems during this period.
What are the consumer's rights in cases of exchanging products purchased on Black Friday?
Consumers have the right to request the exchange of products, even if purchased during promotions such as Black Friday.
This applies mainly to defective products , which must be repaired, exchanged or, if this is not possible, the consumer can demand their money back.
According to the Consumer Protection Code (CDC) , the deadline to request the exchange of a defective product is 30 days for non-durable products (such as food) and 90 days for durable products (such as electronics).
For online purchases, the law guarantees the right to regret , allowing the consumer to return the product within seven calendar days after receipt, without the need for justification.
This right is especially relevant during Black Friday, because many consumers make impulse purchases on this date.