Long-lasting relationships only work if you invest in a successful after-sales service; if you already have one, consider the following tips to be successful in this process.
Have open and proactive communication and send information philippine country code number that is of interest to the person, such as user manuals, tutorials, how to contact you in case of questions, thank them for their purchase, provide discounts for future purchases, and also share your customer service policy.
These are simple actions that encourage customers to do business with you in the future.
Now, to establish an after-sales service from scratch, you will need to be clear about your customers' needs and expectations, collect and analyze feedback, define what your objective is in doing this, and train your team to know how to deal with different issues.
Automate processes such as sending satisfaction surveys.
By including Digisac in your daily routine, you can save frequently asked questions and send them with just one click, implement the chatbot to answer questions and evaluate the service, and even request the activation of interactive messages from WhatsApp Business.
Click here and learn more about this tool.
If this is your first time on our blog, welcome! We are a digital PBX where you can centralize the main service channels on the market, make integrations, schedule appointments, and launch campaigns for WhatsApp and SMS.
And be part of the team of 12 thousand customers who already use the functionality to retain and win new leads.
We hope this content has been relevant to you, comment below with any questions you may have and we will respond as soon as possible.