Within 30 days of purchase, 62.58% of online customers expect retailers to offer returns.
(IMRG Report)
The ReBOUND Returns Consumer Survey sheds some light on online shoppers’ return expectations. According to the survey, 62.58% of customers expect retailers to allow returns within 30 days after purchase. This is a significant finding, as it suggests that most shoppers value flexibility guatemala telegram screenin and convenience when returning items they have bought online. In contrast, only 23.31% of customers expect retailers to allow for returns after up to 14 days, while an even smaller percentage (0.56%) expect retailers to qualify for returns after up to 365 days.
These findings suggest that retailers who want to stay competitive in the online marketplace need to leverage analytics apps to be responsive to the needs and expectations of their customers when it comes to returns policies.
Before purchasing online, it’s becoming increasingly common for customers to read the return policy to understand the terms and conditions thoroughly. Over 60% of online shoppers engage in this practice before making a purchase. Companies must ensure their return policies are clear, concise, and easy for customers to comprehend.