Artificial intelligence: Choose a CRM solution that offers the many benefits of AI, including meeting transcription, voice-to-text note-taking, email writing assistance, and customer communication timeline summarization.
Other important CRM project management software features
Although the tools and features directly related to workflow and tasks are crucial, a few other features make the overall CRM project management experience more manageable. These include:
Adaptable solution: Whether you’re a small, medium, or large business, your CRM project management solution should let you tailor elements to your needs and scale as your business grows.
Positive user experience: Software that’s easy to set up and use goes a long way to favorable team adoption and experiences.
Mobile app access: Choose a CRM with mobile app access phone number in philippines to ensure your team stays on top of deals and projects while on the go.
Secure system: Prevent your customer and project data from falling into the wrong hands with software that offers advanced encryption and data protection.
Responsive customer support: Make sure your CRM offers prompt, reliable, and knowledgeable customer support to overcome issues seamlessly.
There are a few things to consider when moving from a stand-alone project management approach to an integrated CRM project management system. To ensure you select a system that aligns with your business, ask yourself the following questions.
How many team members should I cater to?
Knowing the size of your team will help with a few central decisions when choosing and implementing your CRM project management software. The number of team members could influence your software package size and budget, which may dictate the features included.
How easy will it be to onboard the team?
Consider that your team will experience a transition period and require training. To reduce the risk of downtime and issues, formulate a plan for onboarding teams systematically.
Integrating that software with a CRM may be reasonably quick if your project management team is already familiar with project management software. But it’s best to allow the team time to get used to the new system and gain some experience.
What features does my team need from a project management CRM?
The features you need may come down to the nature of your business and how your teams function. Think about the features that will improve your current processes and those that may help you incorporate new ones to boost your productivity.
Separate the essential features from those that are nice to have and consult your budget to find the best fit for your business and team.