Such actions are called behavioral indicators or indicators of competence manifestation.
Here are examples of indicators for the “effective communications” competency:
A person not only speaks himself, but also listens to his interlocutor.
He presents information in a structured manner. He arranges his arguments in a logical sequence.
Finds out the opponent's position and clarifies how he was understood.
There are no universal indicators for competencies. They will depend on the tasks of a specific company, its culture, specifics and internal processes. That is, the description of competencies can be changed depending on the needs of the business.
A competency model is a comprehensive and structured list of competencies that finland phone number list are necessary to perform successfully in a specific position. It is also called a competency map or competency matrix.
This model sets the basic criteria and standards by which the professional effectiveness of an employee is assessed.
For example, for a sales manager, you can create the following list of necessary competencies:
loyalty to the company;
customer focus;
possession of sales skills;
product knowledge;
stress resistance.
Each competency must have a list of behavioral indicators. This will be the competency model.