If a customer reaches out to you about a network decline, inform them immediately and provide the reason for the decline, if possible. Encourage them to contact their bank or card issuer for more information. Oftentimes, cards are declined because of something to do with the customer and not your store, such as an incorrect address or an expired card. When customers know why their cards were declined, they can troubleshoot.
Offer alternative payment methods
Sometimes customers greece mobile database troubleshoot but are still unable to gain payment authorization to complete their purchase. To avoid losing the sale, offer multiple payment methods on your online store, such as digital wallet payments (like Apple Pay or Google Pay), bank transfers, or cash on delivery.
Review and update security settings
Sometimes cards will be declined due to your payment processor’s security settings. Review these settings to ensure they aren’t too restrictive. Adjust the settings you have control over, as needed, but be careful not to compromise the security of your transactions.
Contact Shopify Support or payment processor support
If you’re experiencing a high number of declines and you’re unsure why, contact Shopify Support or your payment processor’s support team. They can help you understand the reasons for the declines and suggest ways to reduce them.