Results According to the client's feedback, the quiz conversion rate for the first month of the advertising campaign was 25% and brought in hundreds of training contracts. to the driving school managers, the workload has increased slightly due to self-registration for driving through a chat bot in VK and a reduction in the time spent on communication on typical issues. In the near future, it is planned to add a chatbot with the same functionality - frequently asked questions and registration for classes with an instructor - to the company's website. The possibility of adding a section with training materials and integrating the chatbot with AI is being worked out. After that, the chatbot will be able to answer frequently asked questions, as well as free-form questions on the theoretical and practical parts of the exam with a link to the traffic rules sections, based on the knowledge base.
You need to select and connect numbers, set up sweden cell phone number list a PBX and a platform for combining channels, install a widget for communication on the site, and if necessary, connect a voice robot or chat bots. In addition, you need to write scripts for communication and create integration with the CRM system. Of course, the actions will differ in each specific case, but even if the solution has a minimal set of functions, but it needs to be implemented in a short time frame, this is always a challenge for the communications service provider. We will tell you how we managed to launch a contact center for a business conference organizer in five working days and what benefits this brought to our customer.
Features of the MCN Telecom client We were approached by a business conference organizer who needed a contact center to process a client base for the purpose of selling tickets to the event. Communication with clients had to take place via various channels: the base had to be called and incoming calls had to be received by phone, the landing page of the event had to have a widget for communication with the operator, promotion was carried out in the partner channel in a popular messenger, and a bot had to be connected for registration and payment. Initially, it was assumed that the contact center would be handled by one of the organizer's partners, but shortly before the start of sales, their cooperation ceased.