They may forget about the appointment, solve the problem in another way: fix the car themselves or with the help of friends, or get to another workshop, or their plans may change and the appointed time will become inconvenient. However, the time allocated for a specific client is booked for him. If he does not arrive, the technician's time is wasted, and the auto center suffers losses.
Therefore, the task of the auto center operators is not only to receive incoming calls, but also to manually call clients with appointment reminders. They had to make about 3,500 calls per month, or 100 calls per day. Such a number of calls implies significant costs for the operator's work, and the auto center management turned to us to automate the process.
Remind the client about the appointment at the car bolivia cell phone number list service Find out if he confirms the appointment.
If so, confirm the meeting in the CRM If the appointment is cancelled, make changes in CRM If it is postponed, switch to the operator to set a new time All these tasks can be solved by a Voice Robot integrated with a CRM system. It automatically calls clients according to a pre-arranged schedule associated with trigger events and conducts a dialogue with them within the framework of a prescribed scenario.
Responding to clients' remarks, the robot reacts to key words in the answers (for example, "I want to reschedule an appointment" or "the appointment is cancelled").