Hot customers already know what they want, have probably studied all the features of the product, compared it with competitors and are waiting for a call. The decisive factors for such leads may be the speed of delivery or the possibility of a discount, as well as the level of service.
The task of the call robot is to “finish off” the client — to close objections and encourage him to buy.
Order confirmation
Validation of leads is another monotonous task for managers. Of those who leave an senegal phone number data application on the site, half are eliminated (wrong number, accidentally clicked, no longer relevant). The Keycall team knows how to call clients quickly and prevent manager burnout. Automatic confirmation by the bot will facilitate the work of the main staff and improve the chances of additional sales, thanks to the constant friendliness and readiness to reflect the objection.
"You left an application for the installation of an air conditioner at ..., is everything correct? By the way, in connection with the onset of the cold season, we have a special offer. When ordering an air conditioner, we offer the installation of a thermal curtain with a 20% discount. Are you interested in the offer?"
Calls to leads who have not paid for the purchase
Customers who stopped short of buying are still hot and will return them most easily if you call on the same day. Even if a request is unsuccessful, you will learn the reasons for the refusal and be able to use this information for marketing and product improvement. The bot recognizes objections and responds to them with a prepared reply. And limited terms will ensure that the client will be resolved faster.
"We see that you have collected the basket, but you have not completed the purchase. What stopped you? We remind you that the promo code is valid only today"
Calls to lost leads
Leads that have gone through all stages of sales, but disappeared at the last one, those who read your blog, are active on specific pages, but still do not decide to buy — are considered warmed leads. Keycall knows how to call potential clients effectively. With the help of a voice bot, you can set up a ringing of leads with a personal discount on an interesting product.
"You were interested in buying the JAVA BASIC course. We just had an updated JAVA BASIC PLUS course with a personal tutor and homework check for you at the old price. Tell me more?"