Many people confuse BPM (a management style) with the BPM platform (a digital product designed to support this practice). Some BPM applications support other management techniques, such as lean and agile. As a result, many companies are unsure which technologies to use to simplify and automate specific business processes.
Understanding Case Management
A case management process involves a visual communication email list representation of the efforts a business makes to achieve a goal. Processing a car insurance application or opening a new bank account, for example, is a critical step in fulfilling a customer’s request. You can also think of the process of developing a new business application as a case study, with the end result being the creation of a new application.
For example, you can use multiple planned and unplanned activities and processes to complete a mission and solve a case. On the other hand, a task is a piece of work that needs to be completed. A process is a technique for performing a task. Most organizational workflows contain many activities and processes that have a significant impact on the outcome.
So while most cases have a predictable course, the trajectory to your desired outcome can be a little fuzzier. You gather data from multiple sources to solve a case.
For example, consider figuring out how to get to a corporate meeting at a large conference hotel. BPM makes trip planning easy by allowing you to choose your departure time, destination, and updates on unforeseen situations, such as traffic jams. Additionally, BPM will get you to your destination even if your car breaks down or your carpool companions insist on stopping for coffee first. However, it can fall short when faced with unforeseen events.