High volumes of inquiries are the result of large marketing campaigns or special moments when potential customers write en masse to a company. These messages can have different reasons. Inquiries about a product, about stock, general questions about the store or the company, doubts about services, inquiries about the delivery status, etc.
As you can see, there are many types of queries using the moj database that customers and prospects can make during a month. Some are very simple to solve and others are much more difficult and time-consuming. We recommend having a tool like Callbell to help you organize your messages, distribute them among your advisors and respond to them efficiently to avoid confusion and dissatisfaction among your customers.
If you manage to prepare well for this type of meeting and have an organization and tools that help you manage this amount of work. You can be sure that you will make many more sales and your relationship with your customers will improve enormously.
What is Callbell?
Callbell is a multi-agent and multi-device message management platform. This is how to centralize all incoming messages from WhatsApp , Facebook Messenger , Instagram Direct and Telegram in one place.
Callbell can centralize social media messages, handle high volume of requests and distribute them among multiple agents, provide automatic routing, provide specialized statistics, CRM to organize your customers, public API, internal notes, chat distribution and much more.
This is how we define Callbell as an omnichannel platform that centralizes your favorite social media messages in one place.
Managing high volumes of requests during the Christmas period
Because Callbell helps you manage the volume of inquiries during the Christmas period?
As you know, Callbell is a tool that mainly helps you manage messages . The main idea is that you can create a Callbell account and connect your main social networks. This way, all messages, regardless of the volume they receive, will fall into the Callbell inbox and that's where you can distribute them to different teams such as support, sales or customer service.
By distributing messages and assigning them to each of your available agents, you will organize your inbox almost automatically. No matter how many messages you receive, you will always be able to organize them with Callbell . Remember that if you receive too many messages, you may need to hire additional staff to handle them. Because we are human and too much workload can lead to poor performance and subsequently affect your reputation with your customers and potential customers.