A paperless experience includes all those tools that allow complete coverage of digital processes of a fiscal and document nature . Products that perfectly integrate complex processes, technological infrastructures and procedures already in use such as electronic invoicing, compliant digital storage and electronic ordering. A paperless experience reduces the economic impact of processes related to document and fiscal management and at the same time facilitates interactions between the company and customers, with positive effects on the customer experience.
Customer Communications Management (CCM)
A digital Customer Communications Management ( CCM ) strategy offers telecommunications companies the opportunity to radically change the methods of communication, also introducing customization and multi-channel in the billing process . For this reason, more and more companies operating in the Telco sector are adopting products that aim at the creation, multi-channel distribution and archiving of communications . The functions of these advanced systems allow the creation and distribution of paginated documents, starting from the processing and enrichment of complex data, up to the administration of complex workflows. It is a service model that generates documents and distributes them to recipients through digital and paper channels, effectively placing the customer at the center of communication strategies .
In the case of telecom billing processes, the adoption of customer communication greece whatsapp resource management solutions enables the creation, storage and multi-channel distribution of documents in a collaborative manner and integrates with existing systems to support the company strategy of digitizing communication processes. It is an approach to the digital transformation of the customer base that involves both traditional and digital communications, with a truly multi-channel approach that enhances transactional and CRM data by transforming them into documents and communications .
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Custom Mini-Sites
Invoicing documents can be made relevant and interesting, even enjoyable to use, by placing a real personalized mini-site alongside the “classic” PDF of the document , where it is possible to see the history of one’s payments and deadlines and which is perhaps updated with in-depth content specifically selected for the individual user. In this way, what was supposed to be a simple courtesy copy becomes an interaction tool for the customer, who is no longer the passive part of the relationship.