Therefore, when making an online sale it is advisable to:

[ayeshshiddika11]

The solution to the complaint
Finally, after twelve days, a neighbour handed me a delivery notice that he had seen on the floor of my entrance hall and that the delivery company had left indicating the pick-up point at a partner store.

I promise you that I have a mailbox, but I imagine that the man would be in a hurry. I have no doubt at all that this job requires effort, that delivery is very complicated and sometimes even difficult and tedious due to traffic, stops, parking, traffic lights, traffic jams, hold-ups, etc.

I wonder what would have happened if the clerk, instead of assuring me that it would be delivered in three or four days, had told me it would be delivered in nine or ten days. Or if, when checking the status of the order on the website, instead of reading the same "in delivery" message for several days, there had been some other message added, such as "in delivery", "delivery in city", "delivery in town", etc. Or if they had notified me the day before that the next day would be delivered, etc.

In short, if you give advance notice of a longer delivery time at the time of purchase, the customer will trust your word and will not mind waiting a few more days, avoiding a whole series of confusing situations that they will appreciate and value for a future purchase.


Respect the delivery deadline or increase it if you cannot meet it
Respond to complaints in a decisive manner
Provide correct notification during the different stages of delivery.


As you can see, a complaint about a problem singapore phone data provides an opportunity for improvement. Correct follow-up and effective management of problems can help us grow, expanding our technical resources and conceiving the relationship with customers from a more commercial perspective. If you add to this an appropriate handling of conflicts that may arise, working with positive language and different negotiation techniques, you will end up with a 10/10 customer service.

If all this seems cumbersome and difficult to implement, it is because you need a global vision of commercial management, including not only sales, as is usual, but also collections and customer service. Luckily, at Femxa we have training that meets exactly these criteria. Access the Complaints and Claims Management course and see how its syllabus can solve your concerns.