Steven wondered out loud what Google Glass will mean in this regard.
Posted: Sun Jan 19, 2025 4:01 am
The consumer is changing, change with it! Consumers tell us when they are not satisfied. The world is becoming more and more transparent. Make sure your service is in order, because the customer of 2020, you have to make an effort for that. Are you well prepared?
Get ready for Marketing 2020
Yesterday I was at #inbeeld, an event organized by Canon with three super romania mobile phone number list good speakers: Steven van Belleghem (B-Conversational), Pieter Zwart (Coolblue) and Arne Keuning (TUI Netherlands). In this article I would like to share the story of Steven van Belleghem with you.
Steven van Belleghem asked the audience how they thought they would prepare for the customer of 2020. Are you ready? Steven states that three dimensions are (should be) crucial:
Extreme customer centricity
Technology as a facilitator
Selling without selling
Extreme customer centricity
Consumers tell us these days when they are not satisfied. The world is becoming increasingly transparent. If you as a company do not have your service in order, then work hard to improve it, because a nice advertising campaign is really no longer enough to improve your image.
We waited 30 min no service
“Gas stations really do everything they can to make their customers unhappy. Google Glass will definitely increase transparency. If you film such a visit (unnoticed) and put it on the internet…”
Get ready for Marketing 2020
Yesterday I was at #inbeeld, an event organized by Canon with three super romania mobile phone number list good speakers: Steven van Belleghem (B-Conversational), Pieter Zwart (Coolblue) and Arne Keuning (TUI Netherlands). In this article I would like to share the story of Steven van Belleghem with you.
Steven van Belleghem asked the audience how they thought they would prepare for the customer of 2020. Are you ready? Steven states that three dimensions are (should be) crucial:
Extreme customer centricity
Technology as a facilitator
Selling without selling
Extreme customer centricity
Consumers tell us these days when they are not satisfied. The world is becoming increasingly transparent. If you as a company do not have your service in order, then work hard to improve it, because a nice advertising campaign is really no longer enough to improve your image.
We waited 30 min no service
“Gas stations really do everything they can to make their customers unhappy. Google Glass will definitely increase transparency. If you film such a visit (unnoticed) and put it on the internet…”