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It is not easy for every company to turn a negative message into a more positive message. Above you can see that not every company is equally good at this.
Personal opening
Every conversation should start with a personal opening. Think of it as a kind of telephone conversation, when someone calls you it is also obvious to answer with a personal greeting. This ensures that your conversation gets a much more personal touch. The customer will then feel at ease and also gets the feeling that he is really being listened to. This contributes to the customer getting a more positive sentiment towards the company.
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the consumer that starts uae mobile phone number list with, for example, 'Dear Lex' ends in 37% of the cases with a positive sentiment. In conversations where no personal opening from the company is used, but where the conversation starts immediately, that percentage is 15%. A personal opening certainly contributes to turning messages with a negative sentiment into messages with a more positive sentiment.