Reduce Pardot Automation Rules With Conditional Completion Actions
Posted: Sun Dec 22, 2024 4:42 am
When Conditional Completion Actions were released in 2022, we knew it was going to mean big things for MCAE (Pardot) accounts. The new feature has enabled us to improve the setup of client accounts but there’s one use case that we’re particularly happy about. Thanks to Conditional Completion Actions, we’re able to greatly reduce the number of Pardot Automation Rules required for Grading.
For the record, Pardot is now called Marketing cambodia phone number Cloud Account Engagement but we’re still using the term ‘Pardot’ interchangeably as we know our audience is still using and searching the old name online (and out of habit!).
Pardot Automation Rules recap
What are Conditional Completion Actions?
How Conditional Completion Actions affect Grading
Pardot Training Banner
Let’s recap Pardot Automation Rules
Automation Rules are simply criteria that find matching prospects and apply the specified action.
Previously, in Pardot Standard accounts, an excessive number of Automation Rules were required for Grading.
We needed many Automation Rules to find prospects who match our ideal customer profile and then apply a grade. For example, one rule for prospects with the job title ‘Marketing Director’ is to increase their grade score by ⅓, and another rule for prospects with the industry ‘Manufacturing’ is to decrease their grade score by ⅓, and so on.
The problem is, having so many Automation Rules can become tricky to manage, or update.
Now, I will say that it’s much easier if you have a solid and documented Grading plan in place. If you don’t, please take a minute to download our Scoring & Grading eBook to learn why, and our Grading Calculator to work out your ideal grading model!
Nonetheless, solely relying on Automation Rules for Grading has been a bit of a pain… until Conditional Completion Actions came along.
What are Conditional Completion Actions?
In case you’ve yet to hear about Conditional Completion Actions, here’s a brief explanation. In short, CCAs allow us to set different actions for prospects based on their demographics or behaviours, when they fill out a form.
In its most basic form, CCAs mean that should two prospects submit the same form but each resides in a different region, we can automatically assign them to different sales reps depending on their location.
Screenshot showing conditional completion actions in Pardot
Source: Salesforce documentation
Of course, we can get really sophisticated with how we use CCAs and I’ve already published a blog sharing plenty of Conditional Completion Action ideas.
For the record, Pardot is now called Marketing cambodia phone number Cloud Account Engagement but we’re still using the term ‘Pardot’ interchangeably as we know our audience is still using and searching the old name online (and out of habit!).
Pardot Automation Rules recap
What are Conditional Completion Actions?
How Conditional Completion Actions affect Grading
Pardot Training Banner
Let’s recap Pardot Automation Rules
Automation Rules are simply criteria that find matching prospects and apply the specified action.
Previously, in Pardot Standard accounts, an excessive number of Automation Rules were required for Grading.
We needed many Automation Rules to find prospects who match our ideal customer profile and then apply a grade. For example, one rule for prospects with the job title ‘Marketing Director’ is to increase their grade score by ⅓, and another rule for prospects with the industry ‘Manufacturing’ is to decrease their grade score by ⅓, and so on.
The problem is, having so many Automation Rules can become tricky to manage, or update.
Now, I will say that it’s much easier if you have a solid and documented Grading plan in place. If you don’t, please take a minute to download our Scoring & Grading eBook to learn why, and our Grading Calculator to work out your ideal grading model!
Nonetheless, solely relying on Automation Rules for Grading has been a bit of a pain… until Conditional Completion Actions came along.
What are Conditional Completion Actions?
In case you’ve yet to hear about Conditional Completion Actions, here’s a brief explanation. In short, CCAs allow us to set different actions for prospects based on their demographics or behaviours, when they fill out a form.
In its most basic form, CCAs mean that should two prospects submit the same form but each resides in a different region, we can automatically assign them to different sales reps depending on their location.
Screenshot showing conditional completion actions in Pardot
Source: Salesforce documentation
Of course, we can get really sophisticated with how we use CCAs and I’ve already published a blog sharing plenty of Conditional Completion Action ideas.