Slack Slack is basically instant messaging on steroids
Posted: Wed Jan 22, 2025 9:42 am
You have the ability to set up public channels with your team, as well as chat privately.
There are plenty of apps that allow you to integrate with Slack allowing you to centralize all notifications in this intuitive software.
How my Slack team uses it :
At ClickUp, we're obsessed with Slack. I could go on and on about how we use this amazing app.
To keep this short, I'll just tell you about one of the ways it has really helped our Customer Service team.
We have two channels dedicated to customer correct intent one is "CS" and the other is called "CS-tips".
Having these channels creates
among our team members and helps to obtain instant information or answers to vp media email list questions we may have.
If a client writes to us with a question that any of us are completely unaware of, Slack makes it easy for us to quickly post to our CS channel and get a response almost instantly (depending on team members' WPM).
If it's a common question or practice, we'll post the answer in our "CS Tips" channel so team members can recall it later if needed.
3. Front This app is a shared inbox that allows you to manage all your customer conversations from one place.
With Front, you have the ability to assign messages to teammates, write comments for internal collaboration, snooze emails to respond to later, quickly chat with customers, and create templates for common questions.
How Front uses my team
Let's go back to my error example!
When a customer has written to Front to report a bug, we immediately begin creating a ClickUp task and responding to our concerned customer.
Within our custom ClickUp Task plugin built for Front we have included a notes section that makes it easy to store information such as task URLs for issues that have been reported by that particular customer.
Once we've copied and pasted our bug URL into these notes, we write a quick comment in the email thread reminding ourselves or any other team members about the issue the customer has experienced and postpone the ticket for a few hours.
This helps ensure that our customer success team stays on the same page, stays on top of reported issues, and reaches out to the customer in a timely manner.
There are plenty of apps that allow you to integrate with Slack allowing you to centralize all notifications in this intuitive software.
How my Slack team uses it :
At ClickUp, we're obsessed with Slack. I could go on and on about how we use this amazing app.
To keep this short, I'll just tell you about one of the ways it has really helped our Customer Service team.
We have two channels dedicated to customer correct intent one is "CS" and the other is called "CS-tips".
Having these channels creates
among our team members and helps to obtain instant information or answers to vp media email list questions we may have.
If a client writes to us with a question that any of us are completely unaware of, Slack makes it easy for us to quickly post to our CS channel and get a response almost instantly (depending on team members' WPM).
If it's a common question or practice, we'll post the answer in our "CS Tips" channel so team members can recall it later if needed.
3. Front This app is a shared inbox that allows you to manage all your customer conversations from one place.
With Front, you have the ability to assign messages to teammates, write comments for internal collaboration, snooze emails to respond to later, quickly chat with customers, and create templates for common questions.
How Front uses my team
Let's go back to my error example!
When a customer has written to Front to report a bug, we immediately begin creating a ClickUp task and responding to our concerned customer.
Within our custom ClickUp Task plugin built for Front we have included a notes section that makes it easy to store information such as task URLs for issues that have been reported by that particular customer.
Once we've copied and pasted our bug URL into these notes, we write a quick comment in the email thread reminding ourselves or any other team members about the issue the customer has experienced and postpone the ticket for a few hours.
This helps ensure that our customer success team stays on the same page, stays on top of reported issues, and reaches out to the customer in a timely manner.