User Agreement About the company Call center italy business mailing list services Industry Solutions Success Stories Stock News FAQ Contacts ---- Callback Call center — About the company — Infotell blog — Customer's personal account Customer's personal account Convenient tool for monitoring project work Interaction is carried out through a convenient intuitive interface, and access can be obtained from any device connected to the Internet. The personal account is our own development, meeting all modern information security standards. All data remains protected. Current project indicators We are completely transparent for our clients - key indicators can be viewed in the personal account.
The indicators differ depending on the type of project. For hotlines, the service level (SL), average waiting time (ASA), the proportion of lost calls (AR) and many other values necessary for the correct assessment of work and prompt response are monitored in real time. Displaying indicators in real time is possible due to direct integration with our omnichannel systems. The data is visualized for ease of perception. Summary statistics In addition to the current state of the project, it is important to understand how the indicators change over time, to see the work in dynamics.