Use multiple channels for customer service
Posted: Sun Dec 22, 2024 7:14 am
Tip worth millions: your reputation is worth more than anything; always focus on the customer!
Thanks to social media, you can eliminate frequently asked questions before placing your order.
Publish on different channels, answer questions, respond to comments, interact with the public and you will gain visibility and win new customers.
Furthermore, when you already use several networks, but are lost not philippines cp number knowing which one to answer first, platforms like Digisac increase agility because if you have two operators, or even twenty, you can transfer calls between them.
You can even define how many services each salesperson will perform on the day.
As we said at the beginning, you can transfer to the correct department for that issue, and with the help of Digisac no customer is left without assistance.
4 – Have control over your inventory
If you use social media to promote your solution, and share your menu through it, you must keep your stock up to date.
Think like a customer: if you have five main course options on the menu, but when the customer orders they discover that there are only two available, they either choose between these options or order from another location, with the option they want.
If you don't want to lose a sale for this reason, keep your menu and inventory up to date, both must be connected and impact customer service.
Or, let your customers know that dish X will not be available on that day. It's better to let them know than to say nothing.
5 – Find out what the customer thinks
How can we exceed a customer’s expectations? By knowing exactly what they expect from us.
It may seem difficult, but just ask the following question at the end of each sale: “On a scale of 0 to 10, how likely are you to recommend our service to a friend or acquaintance?” Or, just leave a suggestion box on every table.
Thanks to social media, you can eliminate frequently asked questions before placing your order.
Publish on different channels, answer questions, respond to comments, interact with the public and you will gain visibility and win new customers.
Furthermore, when you already use several networks, but are lost not philippines cp number knowing which one to answer first, platforms like Digisac increase agility because if you have two operators, or even twenty, you can transfer calls between them.
You can even define how many services each salesperson will perform on the day.
As we said at the beginning, you can transfer to the correct department for that issue, and with the help of Digisac no customer is left without assistance.
4 – Have control over your inventory
If you use social media to promote your solution, and share your menu through it, you must keep your stock up to date.
Think like a customer: if you have five main course options on the menu, but when the customer orders they discover that there are only two available, they either choose between these options or order from another location, with the option they want.
If you don't want to lose a sale for this reason, keep your menu and inventory up to date, both must be connected and impact customer service.
Or, let your customers know that dish X will not be available on that day. It's better to let them know than to say nothing.
5 – Find out what the customer thinks
How can we exceed a customer’s expectations? By knowing exactly what they expect from us.
It may seem difficult, but just ask the following question at the end of each sale: “On a scale of 0 to 10, how likely are you to recommend our service to a friend or acquaintance?” Or, just leave a suggestion box on every table.