IBM tells us: "Chatbots can help companies save on customer service costs by speeding up response times, freeing up agents for more complex work, and answering of routine questions. There are billion customer service requests every year, costing companies . trillion to service." AI chatbots are particularly interesting because they can become smarter over time thanks to AI and machine learning. Most modern chatbots have AI built into the platform. What are AI Chatbots and Why Should We Use Them? A chatbot is software that simulates human conversation using voice commands, text messages, or both.
The unique feature of AI chatbots is that they can understand bank data language beyond the set of programmed commands and continue to learn based on the data they receive. If a chatbot is programmed according to a set of rules ifthen logic and is asked something it was not programmed to do, it will remain unanswered. An AI chatbot is trained to operate more or less autonomously using a process known as natural language processing NLP, combined with artificial intelligence and data it collects from interacting with a human. The benefits of using an AI chatbot are: Saving time and money.
Increase engagement on your website. Provide customer support hours a day, days a week. Qualify your prospects before they speak to a sales agent. So, are you ready to check out the best AI chatbots on the market? Let’s dive in! The best chatbots in our opinion: . - tons of different conversion scenarios. . Flow XO - convenient and versatile. Below, we'll take a closer look at each of these products to help you make an informed decision.