What makes customers recommend your company to others?
Posted: Sun Dec 22, 2024 9:36 am
A website that takes a long time to load takes up too much of your customers’ time and they will leave for other sites in a matter of seconds.
It doesn’t look satisfying, it either comes off as gimmicky or advertising, or it lacks any type of personalization that would make a potential client feel like they are familiar with the attorney.
A website that is difficult to navigate can also cause problems, especially when clients can’t find a starting point to get information from you or can’t determine how to contact your law practice.
Rude or rude behavior
No matter what their legal issue, clients expect their telegram thailand viral lawyers to be patient and understanding, and if that is lacking, they will look elsewhere.
Even if you don’t mean to, multitasking is a disadvantage (clients want you to be around them and they only pay attention to you)
Being late (even if you have a deep understanding of the client’s problem) shows that you don’t value their business.
In the legal industry, referrals are the golden rule. Getting referrals is more challenging than ever. Even if you meet a client’s needs and the client gets what they need, they may still not recommend you. Word-of-mouth referrals are so important that it’s estimated that 59% of clients turn to friends and family for referrals when they need a lawyer. So what factors lead to attorneys actually getting referrals?
Quality Service
Be responsive to their needs and be able to rely on the predictability of an attorney
Be transparent about the products you offer, costs, and expectations
Provide accessible services when they need help and you are available
Efficiency, including how long it takes to complete legal work
Cost-effectiveness, good price-performance ratio, is one of the indicators that consumers consider from a personal perspective based on their own perceived experience
Feel valued, which means providing ongoing, empathetic communication and taking the time to explain complex factors while developing personalized legal solutions
Industry knowledge, including specific areas of the legal industry or practice area
Attention to detail, including providing high-quality, reliable advice so clients never doubt whether they are making the right decision
Out-of-the-box solutions – attorneys are problem solvers who take the extra step to ensure their clients’ needs are met
Easy experience
When customers can expect fast communication (e.g., a response to an email in a few hours rather than a few days), they are more likely to recommend
Online booking, payment and document signing
Flexible payment structures, including alternative fee arrangements (49% of law firms earn more revenue when they allow payment plans, so offering this service is critical)
Build relationships
Continue the relationship after the case is over—whether for general counsel needs or simply to stay in touch
Customer-centric email communications tailored to your specific needs
Occasional follow-up calls and emails can increase brand awareness
Holiday cards remain an important, simple way to reach out to customers and build relationships.
How a Digital Marketing Agency Can Help You Become the Law Firm Clients Want to Hire
You are a managing partner, law firm owner, or any other concerned individual within the legal industry. Most lawyers would agree that all of the above client requests are actually quite reasonable, but it is not feasible to pull them all together and manage the entire process when you only have a limited amount of time to complete them.
Attorneys spend 33% of their non-billable time on business development. You can outsource that time to a marketing agency so you can spend more time on actual billable work.
Our digital marketing agency can take a lot of the stress off of you. We address the shortcomings of your customer experience by providing custom solutions. Our team can provide solutions to the challenges you face while offering our insight and expertise to develop strategies that will set your company apart from the competition.
We can help with:
Website Design and Website Development
Search Engine Optimization ( SEO ) Marketing
Leading development
PPC
Why Law Firms Work with Panlongsheng
Why would a busy legal department choose Panlongsheng for marketing and website development? Because we are different. We listen to your problems, understand your legal practice, and apply our highly specialized skills to your company's marketing campaigns. This allows us to provide customized strategies that consistently attract potential clients.
It’s time to become your clients’ dream law firm
What do clients value most in a law firm like yours? Let’s take a look at your website and see what we can do now to increase lead generation, build your online presence, and improve profitability.
It doesn’t look satisfying, it either comes off as gimmicky or advertising, or it lacks any type of personalization that would make a potential client feel like they are familiar with the attorney.
A website that is difficult to navigate can also cause problems, especially when clients can’t find a starting point to get information from you or can’t determine how to contact your law practice.
Rude or rude behavior
No matter what their legal issue, clients expect their telegram thailand viral lawyers to be patient and understanding, and if that is lacking, they will look elsewhere.
Even if you don’t mean to, multitasking is a disadvantage (clients want you to be around them and they only pay attention to you)
Being late (even if you have a deep understanding of the client’s problem) shows that you don’t value their business.
In the legal industry, referrals are the golden rule. Getting referrals is more challenging than ever. Even if you meet a client’s needs and the client gets what they need, they may still not recommend you. Word-of-mouth referrals are so important that it’s estimated that 59% of clients turn to friends and family for referrals when they need a lawyer. So what factors lead to attorneys actually getting referrals?
Quality Service
Be responsive to their needs and be able to rely on the predictability of an attorney
Be transparent about the products you offer, costs, and expectations
Provide accessible services when they need help and you are available
Efficiency, including how long it takes to complete legal work
Cost-effectiveness, good price-performance ratio, is one of the indicators that consumers consider from a personal perspective based on their own perceived experience
Feel valued, which means providing ongoing, empathetic communication and taking the time to explain complex factors while developing personalized legal solutions
Industry knowledge, including specific areas of the legal industry or practice area
Attention to detail, including providing high-quality, reliable advice so clients never doubt whether they are making the right decision
Out-of-the-box solutions – attorneys are problem solvers who take the extra step to ensure their clients’ needs are met
Easy experience
When customers can expect fast communication (e.g., a response to an email in a few hours rather than a few days), they are more likely to recommend
Online booking, payment and document signing
Flexible payment structures, including alternative fee arrangements (49% of law firms earn more revenue when they allow payment plans, so offering this service is critical)
Build relationships
Continue the relationship after the case is over—whether for general counsel needs or simply to stay in touch
Customer-centric email communications tailored to your specific needs
Occasional follow-up calls and emails can increase brand awareness
Holiday cards remain an important, simple way to reach out to customers and build relationships.
How a Digital Marketing Agency Can Help You Become the Law Firm Clients Want to Hire
You are a managing partner, law firm owner, or any other concerned individual within the legal industry. Most lawyers would agree that all of the above client requests are actually quite reasonable, but it is not feasible to pull them all together and manage the entire process when you only have a limited amount of time to complete them.
Attorneys spend 33% of their non-billable time on business development. You can outsource that time to a marketing agency so you can spend more time on actual billable work.
Our digital marketing agency can take a lot of the stress off of you. We address the shortcomings of your customer experience by providing custom solutions. Our team can provide solutions to the challenges you face while offering our insight and expertise to develop strategies that will set your company apart from the competition.
We can help with:
Website Design and Website Development
Search Engine Optimization ( SEO ) Marketing
Leading development
PPC
Why Law Firms Work with Panlongsheng
Why would a busy legal department choose Panlongsheng for marketing and website development? Because we are different. We listen to your problems, understand your legal practice, and apply our highly specialized skills to your company's marketing campaigns. This allows us to provide customized strategies that consistently attract potential clients.
It’s time to become your clients’ dream law firm
What do clients value most in a law firm like yours? Let’s take a look at your website and see what we can do now to increase lead generation, build your online presence, and improve profitability.