Checklist Manager Call Quality Control
Posted: Thu Feb 06, 2025 3:23 am
The solution is simple: the employee must have ready language before his eyes to work with objections and excuses of clients. If more than 3 typical objections are heard from customers in your market, then the wording of their processing will not fit on a sheet of A4 format. Print a few sheets, - you say? Then the manager, during a conversation with the client, will be distracted by finding the desired sheet and tracking connections. Holes occur, the client hears pauses, the manager’s initiative in the conversation is lost, and the client refuses the offer.
It is much more convenient when all the information that needs to sandplay therapy be voiced by the client and his possible objections are collected in one place (on the A4 sheet format). At the same time, there can be several dozen A4 sheets in the script itself, but the manager will see only the words he needs (no unnecessary information, less distractions, quick interception of the initiative and prompt processing of objections).
See an example of working on such a script. In 5 minutes you can see what you are capable of finished sales scriptwhen the client refuses to cooperate with you.
Jan 17 2018 year Andrey Veselov
Video
Most executives are chasing an increase in volume sales, introduce new tools and technologies. However, most are completely forget to control how these same technologies are used by employees. A practice shows that sales can be increased by 20%, or even by 50%, simply by controlling the quality of communication between managers and customers by phone. Yes! Imagine: you don’t have to introduce anything new so that your sellers become sell more. You just need to correctly and efficiently control them. How do it most effectively, tell this video.
It is much more convenient when all the information that needs to sandplay therapy be voiced by the client and his possible objections are collected in one place (on the A4 sheet format). At the same time, there can be several dozen A4 sheets in the script itself, but the manager will see only the words he needs (no unnecessary information, less distractions, quick interception of the initiative and prompt processing of objections).
See an example of working on such a script. In 5 minutes you can see what you are capable of finished sales scriptwhen the client refuses to cooperate with you.
Jan 17 2018 year Andrey Veselov
Video
Most executives are chasing an increase in volume sales, introduce new tools and technologies. However, most are completely forget to control how these same technologies are used by employees. A practice shows that sales can be increased by 20%, or even by 50%, simply by controlling the quality of communication between managers and customers by phone. Yes! Imagine: you don’t have to introduce anything new so that your sellers become sell more. You just need to correctly and efficiently control them. How do it most effectively, tell this video.