Offer custom delivery options
Posted: Thu Feb 06, 2025 3:36 am
If you want to rate highly with your customers, you need to keep a closer eye on shoppers’ delivery needs and desires. These focus on three areas:
Transparency and planning: 69 % of online shoppers list the ability to track their order as one of their three top priorities when deciding whether to buy.[2]
Custom delivery options: 56 % of those surveyed feel that the most important factor is being able to select a delivery option. [3]
Flexible returns: 57 % of shoppers come back to stores with straightforward returns options. [4]
Five key tips for keeping customers happy
Customer satisfaction is indisputably at its highest when the first delivery attempt is successful. DHL regularly carries out customer surveys that prove this. By lebanon telegram screening offering a choice of different delivery options, you are giving every customer the power to select their preferred option. Customers working from home will probably prefer to have the parcel delivered directly to their door. Others may prefer to have it left in a safe place such as their garage or to select a specific delivery date.
Extra tip: Name your logistics partner of choice in your store before the customer places their order and point out the option of registering with the company. This usually allows the customer to access significantly more services. With so many people currently returning to the office after working from home, delivery options are becoming an even bigger deal for your customers.
Transparency and planning: 69 % of online shoppers list the ability to track their order as one of their three top priorities when deciding whether to buy.[2]
Custom delivery options: 56 % of those surveyed feel that the most important factor is being able to select a delivery option. [3]
Flexible returns: 57 % of shoppers come back to stores with straightforward returns options. [4]
Five key tips for keeping customers happy
Customer satisfaction is indisputably at its highest when the first delivery attempt is successful. DHL regularly carries out customer surveys that prove this. By lebanon telegram screening offering a choice of different delivery options, you are giving every customer the power to select their preferred option. Customers working from home will probably prefer to have the parcel delivered directly to their door. Others may prefer to have it left in a safe place such as their garage or to select a specific delivery date.
Extra tip: Name your logistics partner of choice in your store before the customer places their order and point out the option of registering with the company. This usually allows the customer to access significantly more services. With so many people currently returning to the office after working from home, delivery options are becoming an even bigger deal for your customers.