Make sure the client interacts with the entire team
Posted: Tue Mar 18, 2025 6:45 am
With detailed notes and a complete history of customer conversations, a new employee will have the tools to get up to speed and continue developing the relationship with them.
Clients typically maintain a bond with their manager, with whom a crypto currency database relationship develops over several emails, calls, and meetings. This is beneficial because relationships also contribute to client retention.
However, if your client isn't familiar with the entire team, there's a risk that if their manager leaves, the bond will be broken—especially if there was a lot of trust between the two.
If the connection with users is based solely on the relationship with a specific person, it is likely that, if there is staff turnover, customer loss rates will increase.
That's why we believe it's essential for your clients to interact with multiple team members.
Use reciprocity to increase loyalty
Reciprocity is a social construct that increases loyalty: kind acts generate feelings of obligation in people because they instinctively want to reciprocate with another act of kindness.
Clients typically maintain a bond with their manager, with whom a crypto currency database relationship develops over several emails, calls, and meetings. This is beneficial because relationships also contribute to client retention.
However, if your client isn't familiar with the entire team, there's a risk that if their manager leaves, the bond will be broken—especially if there was a lot of trust between the two.
If the connection with users is based solely on the relationship with a specific person, it is likely that, if there is staff turnover, customer loss rates will increase.
That's why we believe it's essential for your clients to interact with multiple team members.
Use reciprocity to increase loyalty
Reciprocity is a social construct that increases loyalty: kind acts generate feelings of obligation in people because they instinctively want to reciprocate with another act of kindness.