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Model evaluation
Chatfuel implements a meticulous three-step process to evaluate its chatbot models and ensure optimal results.

Nebius Team Evaluation: The Nebius team performs an initial evaluation using advanced metrics and basic human evaluation to verify the technical performance and reliability of the models.

Chatfuel Product Team Review: The Chatfuel product whatsapp number list team evaluates the models in the context of real-world use cases, ensuring they align with product goals and customer needs.

Feedback from loyal customers: Finally, engage your loyal customers to test the models in practical scenarios, collecting their insights to further adjust and improve the experience.

Custom SDK
For SaaS companies, providing an exceptional customer experience is crucial because it sets the foundation for trust and satisfaction. Poor customer service ends up costing companies billions of dollars in revenue each year.

Recognizing this, the Nebius team developed a custom SDK that streamlined the integration process, allowing Chatfuel’s engineering team to implement the complete solution into their product in just three days.

This efficiency has allowed Chatfuel to focus on refining the customer journey and ensuring flawless performance from the start.

Chatfuel Highlights Working with Nebius
Stable Infrastructure: Nebius provides a highly reliable and robust platform to support AI operations.

Expert Guidance: The Nebius team provides exceptional support, assisting with critical AI product decision-making processes.

Improved business results: Collaboration with Nebius significantly boosted product pipeline performance and improved customer retention.

Thanks to its collaboration with Nebius, Chatfuel can now quickly create multiple AI chatbots, improving customer onboarding processes. The company has achieved significant AI efficiency gains with improved response quality, interaction speed, and established efficient routing between different chatbot agents.

Pioneer in AI-powered customer engagement solutions
Thanks to Chatfuel’s partnership with Nebius, the company’s customers are now creating multiple agents for different chatbot tasks in minutes, pioneering AI-powered customer engagement solutions.

Going forward, Chatfuel will continue to leverage Nebius AI Studio and the custom-developed SDK to create more personalized experiences for each customer. This includes improved re-engagement through advanced chatbot capabilities, as well as improved training and retraining processes for chatbot agents.
Do you want to improve internal processes and customer experience? A customer relationship management platform can help with business operations and bring efficiency and order you might be lacking.