Determine if the client has any objections. Understand what exactly is stopping the buyer from making a decision. Next, you need to understand the essence of his doubt, dispel it and give more than the buyer expected to receive.
Step 5: Closing the deal
An important stage of the deal, because it is the one that brings in indonesia phone number data the income. But a telephone conversation does not always lead to this. Sometimes managers do not even try to close the deal, but only provide consulting services. Therefore, they can often hear: "Thank you for the consultation, as soon as I make a decision, I will call you myself! "
There is no need to be offended by such phrases or lose heart. It is better to learn how to close the deal. Telephone sales techniques involve adding phrases to scripts that confirm the purchase.
Main types of telephone sales
There are three techniques of telephone sales:
cold;
warm;
hot.
Cold sales techniques by phone are calls to an undeveloped customer base. Often it is created on the basis of maps, directories and company catalogs. The data in the database is minimal - a number and a profile. There is no understanding of the buyer's needs. Therefore, first of all, the manager must get to know the client, learn about his problems and help solve them. Cold calls are a telephone sales technique that is characterized by low conversion. Because of this, managers try to make as many calls as possible.
Warm calls are aimed at customers who have previously dealt with the company, for example, participated in a drawing or attended a presentation of a new product. In this case, you need to remind about the company, clarify the request or offer a solution.
Hot calls are often the final stage of sales. The client has read the information on the company's web page, made his choice and ordered a call from a manager. The client can ask questions or clarify details, but in general he is ready to make a deal.