Hello, or Who needs IVR

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Content
Operating principle
There are advantages to be
There are two types of IVR systems: static and dynamic.

Static interactive response is menu-based, in which the subscriber is provided with a certain amount of information in the form of pre-recorded messages.
A dynamic IVR system involves retrieving specific luxembourg phone numbers information according to the routing rules you have developed (for example, a subscriber can receive information about the current status of their account).
Who needs IVR? This service is highly recommended in the following situations:

Your company cannot cope with the huge flow of calls;
You want your customers to always have answers to their questions;
You want to set up a customer support service that is available 24 hours a day.
Operating principle
The principle of IVR operation is simple. First of all, the customer is allocated a direct multi-channel number intended for incoming calls. When they arrive, a greeting message is turned on. After listening to it, the subscriber acts according to the system prompts, interactively moving through the voice menu and listening to the necessary information. In case of additional questions, he can ask them to one of the support service employees.

As a clear example, let's imagine a company that sells electronics. It has a small staff, secretaries do not have time to process information, clients complain about the constantly busy line. At the same time, employees often have to answer the same questions to different people, which does not have a very productive effect on their working time. What will happen if this company connects the IVR service?

At 9:00 the first call comes in. The interactive informant turns on. "Good morning! You have reached company "X". If you want to know the latest news and current promotions, press "1". If you are interested in delivery rates, press "2". If you want to know the balance of your bonus account, press "3". If you want to contact the manager, press "4". As a result, the client remains on the line and after the answering machine monologue leaves his message.

Also, using the IVR system, you can make outgoing calls to either all of the company's clients or selectively from your database. This can be useful:

to inform about new promotions;
for invitations to webinars, exhibitions and conferences;
to remind you to pay your debt.