maintain continuity of relationship with its customers,
Posted: Sun Jan 12, 2025 3:50 am
The Covid-19 emergency has pushed organizations in the Utility sector to accelerate the digital transformation process , quickly acquiring the tools and know-how needed to fully exploit the potential of innovative products. The adoption and enhancement of various digital channels and tools such as apps and dynamic bills has allowed, in an extremely complex historical period, to:
who have thus been able to access information in a simple and rapid way and have afghanistan phone data seen their interaction possibilities expanded, thanks to the use of different digital services (such as online remote payment methods),
develop dedicated offers and services through personalized communications for each individual user ,
reduce operating expenses by up to 25%.
Enrico Celotto, Chief Marketing Officer of Doxee, comments on the strategic choice of dematerialization made by particularly far-sighted companies in the utilities sector: " digital transformation is no longer an option, but an essential condition on which to base business growth in the coming years. The valorization of a fundamental asset such as customer data passes through these processes and enables business models that were previously unthinkable and which today are a source of double-digit growth for the Utility sector".
The most astute credit management in the utility sector has already identified digitalization and personalization – which is the constitutive capacity of digitalization to establish significant relationships with the customer – as the key to accessing a privileged, more effective and inclusive communication system.
who have thus been able to access information in a simple and rapid way and have afghanistan phone data seen their interaction possibilities expanded, thanks to the use of different digital services (such as online remote payment methods),
develop dedicated offers and services through personalized communications for each individual user ,
reduce operating expenses by up to 25%.
Enrico Celotto, Chief Marketing Officer of Doxee, comments on the strategic choice of dematerialization made by particularly far-sighted companies in the utilities sector: " digital transformation is no longer an option, but an essential condition on which to base business growth in the coming years. The valorization of a fundamental asset such as customer data passes through these processes and enables business models that were previously unthinkable and which today are a source of double-digit growth for the Utility sector".
The most astute credit management in the utility sector has already identified digitalization and personalization – which is the constitutive capacity of digitalization to establish significant relationships with the customer – as the key to accessing a privileged, more effective and inclusive communication system.