I focused on its ability to handle customer

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screenshot of tidio lyro ai chatbot

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Tidio Lyro is a conversational AI chatbot created with small and medium businesses in mind. It helps free up the time of customer service reps by engaging in personalized conversations with customers.

Lyro instantly learns your company’s knowledge base so it can start resolving customer issues immediately, staying within the limits of your provided data set to minimize errors. It seamlessly directs the conversation to a human representative if it can’t answer a query.

When I looked into Lyro, I found its ability to instantly learn and use a company’s knowledge base particularly impressive. For small and medium businesses, this feature can make a huge difference in providing quick, accurate support without overburdening human teams.

Testing Tidio Lyro
When I tested Lyro,support tasks. I asked it common bulgaria phone number material customer queries like, “How do I reset my account password?” and “What are your return policies?”

Lyro handled both questions effortlessly, providing accurate and well-structured responses. I also noticed that it asks follow-up questions to ensure customer satisfaction, which adds a nice human touch to the experience.

One standout feature was Lyro’s ability to escalate conversations when it couldn’t answer a query. For example, when I asked a question outside of its knowledge base, it flagged the issue and routed the conversation to a live customer service agent.

This ensures customers don’t hit a dead end, even if the bot doesn’t have all the answers.