In the early 2000s, the Argos company launched click and collect for the first time. This is a service for consumers, allowing them to buy a product online and pick it up directly in the store. Since the start of the health crisis, click and collect has become almost essential for companies that wanted to save their business or sell off their stock, while they were considered “non-essential” and therefore had to remain closed to the public. Discover the challenge of professional SMS for click and collect! An essential tool Local businesses : Small businesses are among the most affected businesses, which is why click and collect is very important.
The best way to communicate on this sales format is SMS, which is read at 95%! Discover our article dedicated to the use of SMS by local businesses. Restaurants : Click and collect for restaurants and stores that offer take-away meals is essential to limit the economic consequences of the crisis as much as possible. The advantages of SMS for click and denmark phone number data collect: Make this sales method known : send an SMS to your loyal customers to inform them that you offer click and collect in your store and thus encourage them to buy in your business. Inform them of the schedules : remember to give them all the information to allow them to order by click and collect. You can send a professional SMS campaign with your address, the schedules for order withdrawals, and the link to your website.
They will then have no trouble ordering and coming to collect their order. Track orders : SMS allows you to keep track of orders placed and keep an eye on your product stocks. Build customer loyalty : This collection system is appreciated by consumers during this period of crisis, since it is an alternative to consume. By having the possibility of buying your products, your customers will not forget your store compared to the big brands that deliver. The objective is therefore to stay in touch with your customers and maintain your customer relationship. Improve the customer experience : the digitalization of businesses has accelerated since the start of the health crisis, and has allowed retailers to expand their customer base.
The customer experience is therefore impacted, but it allows you to offer a more modern experience and therefore improve your brand image. How to use SMS pro Launch of click and collect : inform your customers of the launch of click and collect with an SMS! Order Confirmation : Confirm your customer's order by automating an SMS, this will help you improve your customers' trust. Order ready : As soon as the order is ready, inform the customer and remind them of the collection times. Thank you : once the customer has collected their order, thank them and take the opportunity to slip them a promo code. You can also combine your strategy with email campaigns to keep your customers informed of new developments.