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After 33 minutes, this tweet is responded to by the HagaZiekenhuis in order to further assist this dissatisfied patient.
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A disgruntled family member of a patient expresses his dissatisfaction via Twitter. Within half an hour, ErasmusMC responds to help this man further.
In terms of webcare, it is striking that all of these ten hospitals respond ghana mobile phone number list to more than just @mentions. They also respond to messages in which the hospital is mentioned, but not addressed by its Twitter name.
Another channel that is used a lot by hospitals is Facebook. The top 10 hospitals all have a Facebook account that they actively use. Facebook pages have considerably fewer likes than Twitter accounts have followers (an average of 1104 to 5713). Furthermore, we see that on Facebook only 14% of comments are followed by a reaction.