In addition to meeting targets, keeping customers satisfied and the team motivated, it is also part of the leader's role to anticipate internal conflicts and act assertively so that this does not cause problems for the company.
To achieve this, it is essential that the leader is aware of all of his team's processes and knows the functions being performed by each employee.
When it comes to project management, for example, it is common for employees to interact with different professional profiles, regardless of their position or role. And this is yet another reason for leaders to be aware of the work being developed by their team.
What is the leader's role in conflict management?
However, in some situations, conflicts occur between people taiwan whatsapp data and a heavy organizational climate is quickly established in the environment.
If this happens, the leader must take on the role of mediator in the situation and try to understand what is happening. It is essential that he/she does not take sides with any area or professional and remains neutral, with the aim of reestablishing healthy coexistence within the company.
Your role should be to facilitate relationships in order to achieve the company's strategic objectives .
Changing roles or changing departments should only be considered as a last resort. Just like relocating a professional. Before adopting this alternative, it is necessary to assess whether the professional is performing a role that does not meet their greatest potential. If this is the case, changing their role is a good decision. However, changing a role simply because of conflict can feel like punishment and directly impact their productivity.
For a sector exchange to occur, the rule must have been pre-established between everyone, both with the person involved and with the professional who will receive them in the new role.
Otherwise, the best choice is always to try to resolve conflicts amicably, with the leader's strategic guidance to promote a good organizational environment.