them is being put on hold

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In fact, according to a survey by HubSpot, 33% of customers say the second most frustrating scenario for.

Social media, email and other communication channels typically have longer wait times, so customers are “understanding” and have lower expectations for response times.

However, if your responses are immediate on all these channels, you have the opportunity to leave a good impression that leads you to sell more or increase your customer retention rate.

Solution: Responding promptly and immediately is easier if the following are met:

Make sure you have enough agents to cover your daily contact quota;
Identify the hours of greatest number of contacts during the day;
Prepare auto-replies and quick replies on channels where possible;
Integrate Marketing and Sales teams to optimize internal communication and avoid misunderstandings;
Use a chat tool that allows you to see what customers are writing to you;
Prefer omnichannel tools like JivoChat, which connect chats, emails, social media, SMS and philippines mobile database other communication channels in one app.
2. Impersonal attention
When an issue is taken very seriously, it is said to be “taken personally”; customer service applies a bit of reverse engineering to this, because with personalized attention, brands can get customers to take them very seriously.

And here are three statistics presented by Help Scout that prove it:

Conversion can improve by 8% by implementing personalized experiences (TrustPilot),
Nearly half of consumers, 49%, said they have made impulse purchases after receiving attention that felt personalized (MarketWired),
Last year, 33% of customers (one in three) ended their relationship with a brand due to lack of personalized service (American Express).