How to book : Focus on questions about bookings, payments, insurance and fees/rates.
Specific services : Answer questions about flights, hotels, car rentals or events.
Terms : Cover the booking conditions and legal aspects of the service.
Account : These questions should relate to creating and managing an account.
FAQ template for a booking website. Download our spreadsheet with a template to write your own FAQs .
Marketplace FAQ
Even though Amazon is the largest digital marketplace in the world, there are many other niche competitors like Etsy, Vinted, Cdiscount.
One trend to watch is large, established brands opening new marketplaces under their brand name. Walmart, Anthropologie, Urban Outfitters, Lands' End, and United Natural Foods have all recently opened third-party marketplaces.
For marketplace FAQs, questions are split between buyers and sellers, with the focus on the seller and how to sell on the platform. Since the seller has a lot to learn, help sections tend toward comprehensive tutorials and guides rather than the concise answers typical of FAQs.
The goal of a marketplace FAQ is to encourage seller success so bolivia telegram number database that the platform can benefit from increased revenue. Aside from the usual technical “how to” questions, you can expect a lot of knowledge base content that teaches sellers how to market themselves and manage their marketing on the platform.
Etsy
What Amazon is to electronics and books, Etsy is to vintage and handmade items. The marketplace was founded in 2005 as a platform for unique jewelry, vintage, and personalized gifts.
The brand has always been “independent” and is described as a farmers’ market, compared to the Amazon supermarket.
Etsy has invested in its help section, which seems to be more of a knowledge base than an FAQ, as it answers all questions related to setting up a shop.
Google Car insurance schema faq
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