The founder of the TextBack.ru messaging and marketing service, Alexander Serebryakov, told how widgets help attract new clients, lead users to purchase, and evaluate the work of a call center.
Pop-ups aren't always the best solutionPop-ups aren't always the best solution
1. Surveys on the site
What is this
A survey on how satisfied customers are with ghana phone number data the store: the products, the convenience of the website and the competence of the staff.
How does this work
When the user has paid for or already received the order, a window opens on the site with an offer to fill out a survey on the quality of service. The survey data goes into a special form, which can then be analyzed in any way - calculate NPS, % of refusals from subsequent purchases, evaluate the quality of delivery and the work of the call center.
How does this work
Implementation
What problem does it solve: assessing the quality of goods and the work of employees.
Cost: without advanced features - free.
Difficulty of installation: easy.
Who to contact: Testograf, Survio, Sumpoll.