A public page in social networks is additional coverage and advertising opportunities, as well as an effective tool for collecting consumer feedback. It is in social networks that users most often exchange opinions about the services they receive.
There are a number of methods that you can use to track customer reviews on social media. These include:
Monitoring comments in the public
It is recommended to regularly review fishing and forestry email list everything that users themselves post on your page: comments in photo albums, publications. With a high degree of probability, you will find something suitable.
Tracking Mentions
Don't forget to monitor mentions of your brand on Facebook, VKontakte, Twitter, etc. To do this, you can use both the capabilities of the social networks themselves (notification panel) and third-party resources that offer automated reputation monitoring services.
Create a separate section for reviews
Social networks are a place where people most willingly exchange opinions about products and services. A separate topic or discussion for the company's responses and wishes will be a good incentive for users to post them. This usually gives excellent results.
Photos of customers with the company's products
A photograph, especially with comments, can rightfully be considered a review. Since this method is one of the most effective, let's consider ways to obtain photos with customer reviews, which will feature satisfied customers with your products. There are two ways:
Request
Don't be shy about asking customers to take photos with your products and send you these photos. Create a separate section for this type of visual content on your company's website, and a special open album on social networks. This way, users will be able to upload their photos themselves. Many of them will not mind sharing the joy of their purchase and bragging about a successful acquisition, while showing themselves. Such sections and albums are usually popular with visitors. The big plus is that potential buyers will see real people who are happy with the services or products offered.
Contest
Announce a photo contest, the main condition of which is the recognition of your products in the photo. Encourage participants to also add text reviews to the photo. Be creative: offer to write a short story or a poem.