Intuitive method
Developed by American scientist Jeanie Graham Scott. The method is based on the involvement of the participants' consciousness in the process of resolving a conflict situation, using intuition to help find the right way out of the situation. Everyone must assess the circumstances, take into account the character and personal interest of the opposing party, and understand what prompted people to take this step. The same assessment of goals, interests, and needs must be made for oneself.
An important role in any dispute is played by the emotional component, often negative towards the opponent. Therefore, the first step towards reconciliation is to suppress the negative emotions of both other people and your own. Only after this can you connect your mind or intuition to find a possible solution that satisfies both parties.
The rational-intuitive new zealand email list approach suggests considering any controversial situation as a problem or potential problem that needs to be solved. Within the framework of this understanding, a suitable method is sought among the already developed strategies for controlling conflict states. The choice will depend on a number of conditions. The stage of the conflict, the importance of the decision being made for the participants, their needs and desires, as well as the nature of the emotions displayed in the dispute are taken into account. After determining the method for solving the problem, it remains to find the best way to apply it.
Negotiation
Despite the fact that the intuitive method is quite simple and understandable, negotiations remain the main method of positively resolving incidents. Joint discussion of the existing problem, even with the participation of a mediator, helps to find common ground and lead to mutual agreement of the parties to the dispute. Negotiations move the conflict into a new direction, as if continuing to develop it, but at the same time becoming a serious step towards its resolution.
If one of the parties perceives dialogue as part of a conflict, it will try to conduct it from a position of strength and will do everything to defeat the opponent. In essence, the method of coercion in resolving a controversial situation will work, which will transfer the confrontation to another plane, achieving only a temporary improvement. Negotiations in this case are perceived as an additional means in the struggle to defeat the opponent.
Dialogue will truly become a method of settlement only when it takes the form of open, honest debates conducted with the aim of achieving mutual satisfaction of the interests of the parties. If not completely, then at least partially, with the condition of mutual concessions.
There are 4 basic rules that can characterize the negotiation method:
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