How can you diversify communication in a chatbot?

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It is extremely important for companies offering complex products or services to the market to consider that for their potential and current customers, chatbots should become not just automated assistants, but understandable, useful and memorable interlocutors.

Unwanted monotony can be avoided by using ideas and strategies tested by Completo and our Clients:

Implementation of interactive elements . It helps to increase greece consumer email list user engagement and reduces their churn at different stages of communication.

Can be implemented through :

choice cards : if the chatbot needs to know what product the client is interested in or what question he wants to ask, offer several options by placing them on cards. Visual clarity will help the caller find the right option faster, and the chatbot will provide the correct answer faster. As a result, everyone is satisfied with the interaction;
visual cues . Video instructions or animations are the best solution for complex products. For example, a bot can offer a short video on setting up equipment or step-by-step instructions in a slide show format;
quick access buttons . Don't force the user to enter long queries manually: buttons with already written options will speed up the interaction process and reduce the likelihood of errors, disappointment, and loss of the client.