Good customer service is more important today than ever before.
In times when you can publicly complain about a bad experience with a company on Facebook or Twitter or find ten other providers within seconds who are bound to do it better, customer service plays a key role alongside the actual product. Many products or services hardly differ in terms of price anymore - good support can be the deciding factor for someone who has done extensive research before making a purchase.
We would therefore like to present costa rica telegram screening five success factors that will, sooner or later, noticeably improve customer service and thus customer satisfaction.
1. Tip for your customer service: Help through self-help and automation
Any automation in customer service is good for the customer and also for you as a service provider, ultimately saving a lot of time. And we all know: time is money. So it makes a lot of sense to invest some effort in helping your own customers help themselves. This self-help can be provided by a help portal, functions in a software solution or a series of help articles are also conceivable.
Let's take help articles as an example: the better the articles are individually and the greater the number of topics covered, the lower the number of support requests that need to be answered. So, instead of answering a similar support request three times, create a meaningful help article and improve customer service. The article may take more time to create than answering the individual question - but ultimately, once you've created it, you'll never have to answer that particular question again because the article will help all other customers too.