Additional Telegram Features for Business

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Personal chats work like standard instant messengers, providing private one-on-one communication.

Channels are like pages on social media. The owner posts content and subscribers read it. Comments and reactions can be enabled to add an element of interactivity.

Groups are spaces for communication where users can discuss topics, exchange messages, and react to what is said. Such chats can accommodate up to 200,000 participants and can be either open or private. Open ones are available to everyone via search, and the ability to join private ones is implemented by invitation only.

Chatbots are another popular form of interaction. They act as automated conversationalists and perform various functions: help find information, answer questions, or even support sales. They are especially valued by businesses for collecting leads and customer support.

Telegram has added several useful features. Here's what's available now:

integration with CRM: simplified connection of CRM systems, which armenia telegram data helps to quickly manage client bases, transactions and automate processes;
Analytics for business accounts: new tools have appeared that allow you to analyze the effectiveness of marketing campaigns and audience activity;
Enhanced bot capabilities: Bots can now perform more complex tasks, including generating reports, processing data, and even providing analytics;
Business Hours: You can specify business hours that will be displayed on your profile. This helps customers understand why you are not responding at a certain time;
Quick Response Templates: Customizable commands for quickly providing information, such as “/price” to send the price of a product;
Away function: the answering machine sends a pre-prepared message if you are temporarily unavailable;
Emoji statuses and tags: navigation and content design have been simplified, tags have been added and the ability to use statuses that were previously only available in premium accounts;
Company address: You can now specify an address in your profile that will be visible to customers along with your business hours.
These innovations make it easier for businesses to operate on Telegram, help save time, and improve customer experience.

When it comes to customer interaction and brand experience, it is worth noting that among all forms of communication, channels occupy a special place. They are a convenient tool for businesses that allows them to convey information to a wide audience without unnecessary noise.