The questions people ask during the sales process

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If you keep throwing random product or feature suggestions at your customers, they’ll be mildly annoyed at best, and frustrated at worst. But if you notice a pattern in their previous purchases, a theme to their customer support queries, or unfulfilled needs, cross-selling or upselling may sweep them off their feet.

“You must have read my mind!” or “That’s exactly what I was looking for!” is music to any business person’s ears, and managing your customers with a CRM will ensure you hear it often.

Better Understand Customer Needs
Your CRM will give you the power to zoom in and netherlands telegram data out of your sales conversations and customer interactions to see:

The issues they have when they contact customer support
Products they’ve bought, returned, upgraded, downgraded, etc.
Products that are growing or shrinking in popularity
Messaging, content, and lead magnets that resonated the most
You’ll get a deeper understanding of what exactly leads to your customer success—which marketing approaches and product combinations work for which types of customers.

Pro tip: With Call Assistant in Close, you can easily analyze what prospects and customers are saying about your product—without even taking notes! Close will automatically transcribe new calls, and even give you an AI summary of what was discussed. Then, you can search those transcripts and find exactly the information you need. A win-win for customer relationship management!