Twitter: Allows you to quickly find out about any positive or negative comments that threaten your reputation.
This social network is one of the largest networks where you can find real-time information, and is the largest network used for service criticism.
Facebook: This network is usually one of the most important because we can find relevant information on it, both on the company's account and on third-party or company pages. For the Community Manager, it is important to be able to listen to and monitor what is said on this network.
Tips for monitoring social networks :
As we know, social networks are a fundamental ally to obtain greater brand recognition, therefore monitoring the profiles of each account is a bit tedious when doing so, due to the large number of interactions that each Social Network can have.
Get monitoring software: The most important thing is that you can use some tool korea telegram data or software that allows you to monitor social networks quickly and all from one place.
Create a list of keywords: Study your followers, collect the words they commonly use to refer to your service or brand, and you can also include the hashtags they use, this way we can reach the people or pages that are using them faster. Having these keywords will help us monitor our networks better.
Identify influencers: Influencers are those people who have an active presence on social media, as well as having good credibility on the topics to which they are always exposed. Identify these influencers, what they publish, what they think, what opinion they have on what you offer. This will help you to be able to create strategies in which you can use them to better reach your target. Social networks are a good opportunity to develop Influencer Marketing.
Customers can interact with businesses they like and dislike, it's an opportunity to demonstrate your level of customer service and build better relationships with them.
At DigitalWeb we believe that monitoring should be essential when managing Social Networks, so our goal is to provide you with this information in a practical way.