The troubleshooting guide

[kexej28769@nongnue]

A fell into the results of this general SEO toolbar query, and rightfully so.

It is more useful for this page to rank for something like “why won’t the moz chrome plugin work?” for our users and our support team. Although searches for this keyword are a bit lower, we are consistently at the top of the list week after week, ready to help.



We want to maintain this position for questions that match the nature of the guide.

10x materials
Anyone who works in customer experience will uganda number data that supporting a free tool is a challenge, and I have to say that our support team does a fantastic job. But we weren't being kind to ourselves. We found ourselves repeating the same answers day in and day out.

This is where 10x Content comes in. We asked ourselves a very important question: Why are we responding to a hundred people individually when we could be creating content that helps thousands?

We tracked common questions and created a video troubleshooting guide. This gave people the hand-holding they needed to provide one-on-one support on demand.