In a context of scarcity of public resources and increased competition between territories, and in the face of the major challenges encountered, the use of outsourcing is a key component of public action and public service in the territories. Public actors in territorial policies regularly use it in order to provide responses to major territorial challenges (revitalization, reindustrialization, adaptation to climate change, etc.) put on the agenda by territorial programs and call for projects mechanisms.
However, successful saudi arabia phone number list outsourcing requires a real partnership of trust to avoid certain pitfalls such as loss of skills, limited control of data or insufficient competition and incomplete contracts framing the relationship with service providers.
Published by Docaposte and SCET, the white paper “ Outsourcing in the territories, keys to success ” looks back at this common practice and the stages of successful outsourcing.
1. Framing: formalize the need, model the value chain, anticipate the impacts
First of all, the framing must be done in association with all the internal parties concerned (contracting authority, business services, support services) as well as external parties (other administrations, private actors or citizens). It is then a question of deciding on the formalization of the need and the resources mobilized for its deployment; on the modeling of the value chain by identifying, for each stage, the actors involved (including the user), the digital tools mobilized and the tasks to be carried out; on the desired user experience by describing their complete journey and the nature of the interactions with the community; and on the impact mapping which makes it possible to project on the deployment of the system and the impacts to be anticipated.