The B2B customer service and help desk software TeamSupport offers ticket management, collaboration, reporting and analytics features. The tool enables you to communicate with customers on different channels (chat, email, phone, social media), keep track of customer information and create and organize tickets.
Customer issues can be tracked by product and similar tickets can be grouped to identify product or service issues. Analytics features provide real-time customer insights. Internal chat functionality allows team members to collaborate and send customers quick responses.
Advantages
The adaptation and integration options are also highlighted positively.
Disadvantages
Some users mention that the software occasionally becomes slow when australia telegram data saving tickets, searching for data, or generating reports.
According to user suggestions, TeamSupport could improve customization and signature options in the mobile app.
How much does TeamSupport cost?
TeamSupport is available in two pricing options: Support Desk and Enterprise. The cheaper Support Desk option costs $50 per employee per month.