The corporate messenger Compass recently released

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Customer Service Trends
Let's note the phenomena that we are already observing. In the future, they will continue to develop and affect customer service processes.

Expanding business opportunities
When a business can solve one client's problem, it is good, but not enough. To develop customer service, companies expand their capabilities.

For example, a bank, in addition to providing standard banking services, launches cambodia phone number list a service for purchasing tickets, delivering groceries, offering subscriptions to video streaming, and so on.

The task of customer service is to ensure the convenience of the client by solving several of his problems at once.

an update that made video conferencing for 500+ people available. Previously, the client had to go to Zoom for this, but now all communication options with colleagues are available in one application. This simplifies business processes, which means it makes the product convenient to use.

Try Compass

Digitalization of service
In the article, we have already mentioned various technologies for processing and collecting data, namely chatbots and CRM systems. Also, to improve customer service, it is important to implement programs that are aimed at automating routine actions - calling customers, informing about the order status, voice assistant. Voice assistants are increasingly using artificial intelligence.

You can also personalize the service at each stage of interaction using special technical tools.