How to manage and solve problems quickly and effectively?

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As I have had the opportunity to repeat to you several times here on the blog, establishing a human connection with people helps to establish that relationship of trust that is essential for selling. For this reason, it is essential to have a customer care that really knows how to manage telephone sales . Here are some tips for managing incoming calls and convincing prospects to buy.

Introduce yourself with your company name first, but also include your name. People want to be sure they haven't dialed the wrong number, and at the same time, they want to job seekers phone numbers list know who they're talking to. Smile! It may seem superfluous, but I can assure you that your mood can be perceived on the other end of the line: the tone of voice used and the smile contribute to creating a bond with the person who contacts you; Repeat the questions you are asked when you answer.


Repetition helps you focus on people's requests, better understand their needs to guide them in choosing the products or services to purchase, and, most importantly, to not get distracted while they are talking to you; Provide answers clearly. Make sure that people have no doubts about what your company can offer.