Getting ready to create an AI chatbot

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Before actually creating an AI chatbot, it is important to consider the purpose of creating the AI ​​chatbot and prepare the data needed to make the AI ​​chatbot function.

Clarifying the purpose and targetFirst
, clarify the purpose of the AI ​​chatbot.
The required functions and types of inquiries it will handle will differ depending on what type of customers it will be used for, whether it will be used for customer support, marketing or sales support, etc.
Data collection and training:
For an AI chatbot to function effectively, it needs sufficient training data. Collect past customer interactions and FAQ data and use it to train the chatbot.
Selecting a platformThere
are various platforms for building AI chatbots. By choosing a platform that can be created without programming knowledge and that can be easily integrated with your company's CRM system, customer management will become smoother.
How to create an AI chatbot
Once you are ready to create your AI chatbot, it's time to actually create it.

Here, we will introduce how to create an AI chatbot that is linked to your company's knowledge base using a tool called Chatsimple, which allows you to easily create AI chatbots without any programming chile number data knowledge .

About Chatsimple
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Chatsimple is an AI chatbot creation tool that uses ChatGPT. It supports Japanese, and you can easily create an AI chatbot by simply entering the URL of the website where you want to place the AI ​​chatbot .

There are free and paid plans available, but the free plan has a limit on the number of chatbots you can create and the number of answers they can answer, so we recommend trying out the free plan first and then upgrading to a paid plan if you plan to use it for business purposes.

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Chatsimple Pricing Plans

Knowledge base integration
A "knowledge base" is a centralized database of information, such as FAQs and product manuals, that allows customers to solve problems themselves.

By linking a knowledge base with an AI chatbot, the chatbot can learn from the information collected in the knowledge base and provide quick and accurate answers to customer questions. It also enables support 24 hours a day, 365 days a year, making support operations more efficient.

This time we will use HubSpot to create a knowledge base.