Special features exclusive to the knowledge base

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"Was this article helpful?"
There is a feedback function for articles , and you can choose to show or hide it in the knowledge base settings
. However, it does not support individual settings such as "Do not display feedback for this article only." Also, you cannot choose the design.

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You can check the details of your feedback in the feedback section of the insights or article details. (It may take some time to be reflected.)

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Related Articles
You can choose to show/hide from the knowledge base settings. You cannot choose the design or the items you want to display.

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It shows articles that are highly relevant to the article you're viewing, and the relevance is automatically adjusted based on visitor attributes and article performance.

Differences from blogs
I am often asked about the differences between a web browser and a blog, and if I had to list three advantages, I would say they are as follows.

It's easy to make even if you don't know how to code
You can create child categories to make it easier to classify articles and make them easier for users to find (up to two levels).
There is a feedback feature called "Was this article helpful?"
All of these are important and are austria number data things that cannot be achieved (or are difficult to achieve) through a blog.


However, there are still disadvantages.

The design pattern is fixed (no freedom in design)
No templates, so you can't customize it
Unlike rich text, the articles are simple and cannot add CTAs or edit the source .
In particular, the limitation of design customization is mentioned. Some companies have a unified design taste, so you may have to make some compromises when using it.
Also, since modules cannot be used, you cannot make elaborate designs.

summary
Since no specialized knowledge is required, it is easier to create than a blog, so I think you can get started easily.

It is ideal for content that can solve users' problems, such as frequently asked questions and how-to guides.



*This feature is included in Service Hub Professional.
*The screenshots in this article are as of May 2023.